1. Welcome
You are visiting the website of ShapeShock, established in Tongeren, Limburg (BE), with company number BE1002821137- https://shapeshock.com
In this Privacy Policy, we explain what personal information we collect as a 'controller' and how we use and share it to improve our services.
2. Personal data
The limited personal data we hold is collected in the following ways:
- Website: when you visit our website, certain data are recorded via cookies (including your IP address) to look after and improve our website. More information regarding these cookies can be found in our separate Cookie Policy;
- Business relationship: when you contact us within the scope of our services as a (potential) customer or partner, we process your full name, contact details (e-mail address, telephone number, office and/or residential address), and other data necessary for ordering, invoicing or cooperation (such as your bank details, contact history, or data related to your previous orders);
- Marketing: if you give us explicit permission, we will process your full name and e-mail address to send you direct marketing, newsletters, actions and promotions concerning our products and services. You can easily unsubscribe at any time.
Although you are never obliged to disclose personal data, a refusal to communicate necessary information may hinder or make impossible the provision of our services.
3. Processing purposes
We process personal data as part of our general customer and order management, or to provide our services. This includes customer administration, tracking orders and deliveries, invoicing, answering queries, and for marketing purposes.
Processing takes place on the following categories of legal grounds:
- Based on your consent;
- From necessary for the performance of a contract;
- From necessary to comply with a legal obligation;
- From necessary to pursue our legitimate interests to conduct business.
Insofar as the processing of personal data takes place on the basis of your explicit consent, you always have the right to withdraw the consent given.
4. Sharing with third parties
If necessary for the achievement of the predefined purposes, we may share personal data with employees and our professional partners. In turn, our partners will take the necessary technical and organisational measures to protect this personal data
We will never commercialise your personal data to third parties. However, in the context of any reorganisation, bankruptcy or transfer of operations, data that is part of our business activities may be transferred to third parties.
In limited cases, we may also be required to share personal data based on a court order or mandatory legislation.
5. Retention period
We keep your personal data for as long as necessary for the purposes for which they are processed. To determine the appropriate retention period, we take into account the amount, nature and sensitivity of the personal data, the reason we process it for and whether we can achieve those purposes by other means.
We should also take into account periods for which we may need to retain personal data to comply with our legal obligations or to handle complaints, queries and to protect our legal rights in the event of a claim.
When we no longer need your personal data, we will securely delete or destroy it. We also consider how we can reduce the personal data we use over time and whether we can anonymise your personal data so that it can no longer be linked to you or identify you, in which case we can use this information without further notice to you.
6. Your rights
All persons whose personal data we hold are always entitled to:
- Access their personal data;
- To have their personal data corrected or completed if it is incorrect or incomplete;
- Have their personal data deleted;
- Have the processing of their personal data restricted;
- Oppose the processing of their personal data for a serious and legitimate reason;
- Have their personal data transferred to another company.
- To exercise the above rights, please contact us by mail or at privacy@shapeshock.com
7. Complaints
If you have any comments or questions about our privacy policy, we would love to hear from you. Please feel free to email us at privacy@shapeshock.com and we will deal with your query as soon as possible!
All persons whose personal data we hold also have the right to lodge a complaint with the Commission for the Protection of Privacy (Rue du Printing Press 35, 1000 Brussels, commission@privacycommission.be).
8. Safety
We apply at least the usual technical and organisational security measures that can reasonably be expected of us to protect your personal data against destruction, loss, alteration, falsification, dissemination or unauthorised access.
Personal data will only be transferred to a partner in a country outside the European Economic Area provided that country ensures an adequate level of protection for your personal data. Before sharing personal data with a partner in the United States of America, we require a separate processing agreement or certification according to the Privacy Shield Framework (www.privacyshield.gov).
We cannot be held liable for incorrect or unlawful use of personal data by a third party. Furthermore, you remain solely responsible for the confidentiality and use of your computer, IP address, login and identification data.
9. Your privacy
Your privacy is important to us.
We therefore make every effort to protect them as much as possible and attach great importance to compliance with (i) the Law of 8 December 1992 on the protection of privacy with respect to the processing of personal data (as amended by the Law of 11 December 1998, "Personal Data Processing Law"); (ii) the anti-spam provisions of Book XII of the Economic Law Code on the law of the electronic economy; and (iii) the European Regulation 2016/679 of 27 April 2016 on the protection of personal data ("General Data Protection Regulation").
10. Review of this privacy policy
Our privacy policy may be revised from time to time, and any changes to the policy will be communicated to you via e-mail or through a publication on our website.
